AGREED TERMS
- 1. Terms and Conditions – Unimed Electrode Supplies Ltd
These terms of trading supersede all previous terms and shall form the basis of any contract entered in to by us, for the supply of goods after 11th September 2026
- About us: Company details. Unimed Electrode Supplies Ltd (Company number 06032163) (we and us) is a company registered in England and Wales and our registered office is at 10 Farnham Business Centre, Dogflud Way, Farnham, Surrey, GU9 7UP.
2.1 Contacting us. To contact us telephone our customer service team at +44(0)1252 723 395 or email info@unimed-electrodes.co.uk or complete the online form. How to give us formal notice of any matter under the Contract is set out in clause 19.2.
- We don't give business customers all the same rights as consumers
3.1 For example, business customers can't cancel their orders, they have different rights where there is a problem with a product and we don't compensate them in the same way for losses caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
- If you are a business customer this is our entire agreement with you.
4.1 If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
- Our contract with you
5.1 Our contract. These terms and conditions (Terms) apply to the Order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
5.2 Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
5.3 Language. These Terms and the Contract are made only in the English language.
- Placing an order and its acceptance
6.1 Placing your order. There are two ways to place an order. Either by sending a purchase order which must be emailed to info@unimed-electrodes.co.uk or via the website and follow the onscreen prompts to place an order (an Order). Each Order is an offer by you to buy the goods specified in the Order (Goods) subject to these Terms. All NHS Orders must be supported with an official order number and include the delivery address.
6.2 Correcting input errors. Please check the Order carefully before confirming it. You are responsible for ensuring that your Order and any specification submitted by you is complete and accurate.
6.3 Acknowledging receipt of your Order. After you place an Order, you will receive a sales order confirmation via email acknowledging that we have received it, but please note that this does not mean that your Order has been accepted. Our acceptance of your Order will take place as described in clause 6.4.
6.4 Accepting your Order. Our acceptance of your Order takes place when we send the email to you to accept it, at which point the Contract between you and us will come into existence.
6.5 If we cannot accept your Order. If we are unable to supply you with the Goods for any reason, for example because a product is unexpectedly out of stock, we will inform you of this by email and we will not process your Order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
6.6 If you are a business customer you have no set-off rights. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
- Our goods
7.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Goods. The colour of your Goods may vary slightly from those images.
7.2 The packaging of your Goods may vary from that shown on images on our site.
7.3 We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.
- Delivery, transfer of risk and title
8.1 We will contact you with an estimated delivery date when we email you to confirm our acceptance of your Order. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 18 for our responsibilities when this happens.
8.2 Delivery is complete once the Goods have been unloaded at the address for delivery set out in your Order and the Goods will be at your risk from that time. If the delivery is by fixed instalments, each instalment will be considered delivered and risk will pass, upon delivery of such instalment.
8.3 Where, after delivery, you will be reselling or forwarding the Goods to a third-party address, you shall provide all information reasonably required by us of the onward party, including (without limitation) the recipient’s full name, delivery address and contact details.
8.4 You own the Goods once we have received payment in full, including of all applicable delivery charges.
8.5 If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
8.6 If you fail to take delivery within 10 days after the day on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods. We shall repay you the price you paid for the Goods after deducting reasonable storage, insurance and selling costs and any shortfall between the resale price and the price you paid for the Goods.
- Price of goods and delivery charges
9.1 The prices of the Goods will be as quoted on our site at the time you submit your Order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 9.5 for what happens if we discover an error in the price of Goods you ordered.
9.2 Prices for our Goods may change from time to time, but changes will not affect any Order you have already placed.
9.3 The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
9.4 The price of the Goods does not include delivery charges. Our delivery charges are as advised to you on the sales order confirmation or during the check-out process on our website, before you confirm your Order.
9.5 We sell a large number of Goods through our site. It is always possible that, despite our best efforts, some of the Goods on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
(a) where the Goods' correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you; and
(b) if the Goods' correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your Order. We will not process your Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing. However, if we mistakenly accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.
- Fragmented deliveries
10.1 For the purposes of this Contract, where an Order is fulfilled by us through multiple deliveries, all such deliveries shall be treated as forming part of a single Order.
10.2 If:
(a) you request, require or otherwise cause an Order to be fulfilled in an unreasonable number of deliveries; or
(b) the number, frequency or timing of deliveries in respect of an Order materially increases our costs and operational burden beyond reasonably anticipated at the time the Order was accepted then
we shall be entitled, on giving reasonable written notice to you, to:
(c) suspend further deliveries relating to that Order; and/or
(d) require the parties to agree a revised delivery schedule and/or additional charges to reflect such increased burden.
10.3 We shall not be in breach of this Contract nor liable for any delay in performance arising from any suspension implemented in accordance with this clause.
10.4 The rights set out in this clause are without prejudice to any other rights or remedies available to us.
- How to pay
11.1 Unless otherwise agreed by us in writing, Orders made via the website, we require payment for the Goods and all applicable delivery charges upfront via the onscreen payment prompts
11.2 Unless otherwise agreed by us in writing, Orders made via a purchase order submitted by email, an invoice will be produced with payment due within 30 days from the date of shipment. Any invoice query must be raised within 21 days of the invoice being issued to allow time for it to be rectified so that payment can be made within 30 days.
11.3 If payment has not been received in accordance with clause 11.2, without prejudice to any other right or remedy available to us, we shall be entitled to:
(a) Cancel the Contract or suspend any further deliveries of Goods to you;
(b) Interest will accrue at the relevant rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, of which interest is payable both before and after any judgment of the Court, and will continue to accrue until paid.
- Manufacturer's guarantee
Some of the Goods we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Goods.
- 13. Our warranty for the goods
13.1 We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.
13.2 We provide a warranty that on delivery, the Goods shall:
(a) subject to clause 7, conform with their description; and
(b) be free from material defects in design, material and workmanship; and
(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
(d) be fit for any purpose held out by us.
13.3 Subject to clause 13.5, if:
(a) you give us notice in writing within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 13.2;
(b) we are given a reasonable opportunity of examining the Goods; and
(c) we ask you to do so, you return the Goods to us at your cost,
we will send those Goods for further investigation to the manufacturer. Should the manufacturer find that the Goods are faulty, then at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
13.4 We will not be liable for breach of the warranty set out in clause 13.2 if:
(a) you make any further use of the Goods after giving notice to us under clause 13.4;
(b) the defect arises as a result of us following any specification supplied by you;
(c) you alter or repair the Goods without our written consent;
(d) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
(e) the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
13.5 We will only be liable to you for the Goods' failure to comply with the warranty set out in clause 13.2 to the extent set out in this clause 13.
13.6 Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.
13.7 These Terms also apply to any repaired or replacement Goods supplied by us to you.
- 14. Return and refund
14.1 Subject to the remainder of this clause, you may cancel the Contract and receive a full refund provided that, before the Goods have been shipped, you notify us as set out in clause 14.4 within 30 days of your receipt of our email accepting your Order or if the Goods have been shipped, you notify us within 30 days of delivery of your wish to cancel the Contract.
14.2 If Goods have been delivered to you before you decide to cancel the Contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract.
14.3 However, the cancellation rights in clauses 14.1 and 14.2 do not apply and you will not be entitled to a refund in the case of:
(a) any Goods that have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(b) any Goods that are made to your personal specifications, are a bespoke product or have otherwise been adapted or individualised at your request;
(c) any Goods that are damaged or if quantities differ from the description on the packaging; and
(d) any Goods which become mixed inseparably with other items after their delivery.
14.4 To cancel the Contract:
(a) You may contact us on our website. If you use this method we will email you to confirm we have received your cancellation.
(b) You can also email us at info@unimed-electrodes.co.uk or contact our Customer Services team by telephone on 01252 723 395. If you are emailing us please include details of your Order to help us to identify it. If you send us your cancellation notice by email then your cancellation is effective from the date you send us the email provided that email is sent within business hours of 9.00am to 5.00pm, otherwise it will be considered received the next working day.
14.5 For business customers only, any Goods delivered in accordance with your Order, subsequently returned to us within 28 days of delivery for any reason other than in accordance with clause 13, will be subject to a restocking charge equal to 10% of the invoice value of the Goods. A credit for the difference shall only be raised upon stock being returned by you in the same condition as when they were dispatched by us. Any Goods received after 28 days period will not be accepted by us and the invoice must be paid in full.
14.6 You have to return the Goods at your own cost. Send the Goods back to us, using an established delivery service. You should keep a receipt or other evidence from the delivery service that proves you have sent the Goods and when you sent it. If you don’t do this and we don’t receive the Goods at all or within a reasonable time we won't refund you the price.
- 15. Our liability: your attention is particularly drawn to this clause
15.1 Our liability to consumers. We’re not responsible for losses you suffer caused by us breaking this Contract if the loss is:
(a) Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your Order meant we should have expected it (so, in the law, the loss was unforeseeable); or
(b) Avoidable. Something you could have avoided by taking reasonable action.
Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited.
15.2 Our liability to businesses. If you’re a business, then, except in respect of losses set out in clause 16:
(a) We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, sales, business r revenue, loss of goodwill, loss of anticipated savings, loss of business opportunity or any indirect or consequential loss arising under or in connection with any contract between us; and
(b) our total liability to you for all losses arising under or in connection with this Contract will in no circumstances exceed the Contract price of the Goods.
15.3 Unless otherwise agreed in writing, we only supply the Goods for internal use by your business, and you agree not to use the Goods for any resale purposes.
- 16. Losses we never limit or exclude. Nothing in these Terms shall limit or exclude liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective products under the Consumer Protection Act 1987; or
(e) any other liability that cannot be limited or excluded by law.
- 17. Termination
17.1 Without affecting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 28 days of you being notified in writing to do so;
(b) you fail to pay any amount due under the Contract on the due date for payment;
(c) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
(d) your financial position deteriorates to such an extent that in our reasonable opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
17.2 Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.
17.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
- 18. Events outside our control
18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
18.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
18.3 You may cancel the Contract affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, you will return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.
- 19. Communications between us
19.1 When we refer to "in writing" in these Terms, this includes email.
19.2 Any notice given by one of us to the other under or in connection with the Contract must be in writing by email to info@unimed-electrodes.co.uk
19.3 A notice is deemed to have been received:
(a) if sent by email within normal business hours of 9.00am to 5pm, then on that day, otherwise at 9.00 am the next working day after transmission.
19.4 In proving the service of any notice, it will be sufficient to prove, in the case of an email, that such email was sent to the specified email address of the addressee.
19.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
- 20. We use your personal data as set out in our privacy notice
20.1 How we use any personal data you give us is set out in our Privacy Notice, which can be located here: [LINK TO PRIVACY NOTICE].
- 21. Complaints
21.1 Our Customer Service Team: We will do their best to resolve any problems you have with us or our products. Please email info@unimed-electrodes.co.uk should you have any issues with us or our products and we seek to resolve this for you.
- 22. Disputes
22.1 If any dispute arises in connection with this agreement, the parties agree to enter into mediation in good faith to settle such a dispute and will do so in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. Unless otherwise agreed between the parties within 14 working days of notice of the dispute, the mediator will be nominated by CEDR. To initiate the mediation a party must give notice in writing (ADR notice) to the other party to the dispute, referring the dispute to mediation. A copy of the referral should be sent to CEDR.
22.2 If there is any point on the logistical arrangements of the mediation, other than nomination of the mediator, on which the parties cannot agree within 14 working days from the date of the ADR notice, where appropriate, in conjunction with the mediator, CEDR will be requested to decide that point for the parties having consulted with them.
22.3 Unless otherwise agreed, the mediation will start not later than 28 working days after the date of the ADR notice. No party may commence any court proceedings in relation to any dispute arising out of this agreement until it has attempted to settle the dispute by mediation and either the mediation has terminated, or the other party has failed to participate in the mediation, provided that the right to issue proceedings is not prejudiced by a delay.
- 23. General
23.1 Assignment and transfer.
(a) We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this webpage if this happens.
(b) You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
23.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
23.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.
23.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
23.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
23.6 Governing law and jurisdiction. The Contract is governed by English law and you and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.